Frequently Asked Questions
Your Questions Answered, Hassle-Free
Q: How can I determine my ring size?
A: We recommend visiting our store for a professional ring sizing. Alternatively, you can use our online ring sizing guide for a preliminary estimation. Please note that ring sizes may vary slightly depending on the design.
Q: Do you offer customization services?
A: Yes, we offer customization services for select jewellery pieces. Our skilled craftsmen can help bring your unique design ideas to life. Contact our team to discuss your customization requirements.
Q: What payment methods do you accept?
A: We accept various payment methods, including cash, credit/debit cards, and bank transfers. Visit our store or contact our team for more information on specific payment options.
Q: Do you provide certifications for gemstones?
A: Yes, we provide certifications for select gemstones upon request. These certifications verify the authenticity and quality of the gemstone. Speak to our staff for more details on certified gemstones.
Q: How can I care for my jewellery?
A: We recommend following our care instructions provided with your purchase. Generally, it is advised to avoid exposing jewellery to harsh chemicals, extreme temperatures, and excessive impact. Regular cleaning and periodic professional inspections are also recommended to maintain the beauty of your jewellery.
Q: What is your return policy?
A: We offer a flexible return policy for most jewellery pieces. Please refer to our Returns and Exchanges page on our website or contact our team for detailed information regarding our return policy, including eligibility and any applicable conditions.
Q: Can I have my jewellery repaired or resized?
A: Yes, we provide repair and resizing services for our jewellery. Our skilled craftsmen will assess the item and provide recommendations based on its condition. Feel free to bring your jewellery to our store or contact our team for assistance.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Please contact our team to inquire about international shipping options, including shipping costs and delivery times.